Testimonials: Complaint Handling Software | Customer Complaints Handling System | Complaint Tracking Software



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Testimonials

We had implemented eserviz 6 months ago and “Peace of Mind” is what i can quote. Figures,stats,feedback,current info and delivery status is what a business man needs and available in a giffy. A client comes back to you to repeat an order if he is happy with your post-sales service. With this software no business can afford to err on it. Great job by you and your team.
	Mr. Ramesh Narayanan Proprietor, Inertia Retail Solutions

Processes like Complaint Registering, Scheduling, Monitoring and Billing are today completed much more efficiently by my staff, their productivity has increased and errors reduced significantly, thanks to eserviz. We are happy with the software and have no hesitation in recommending the same to others
	Mr. Naresh Bangara Proprietor, Philips Arena

One of our major problems was tracking of service done in the past. Our personnel used to spend enormous amount of time on this activity. Eserviz has really made this simple. Over and above, generating reports on personnel productivity is a big boon and has helped us save Rs.12500 per month on manpower
-	Mr. Mahesh Director, Technocools

Our major problem was the inability of the customer to register complaints and reach us during odd hours. Eserviz has eliminated this by providing a 24x7 complaint registering mechanism and depending on the urgency, provides an automatic alert to the service engineer located geographically improving customer response time by over 60%. This apart, the cost per call has reduced by 30% and the efficiency of my field service team has improved by 40%
-	Mr. Padmanabhan MD, Apex Transworld Pvt. Ltd

Being a large BPO organisation operating 24x7 using multiproduct multibrand systems from multiple vendors, complaint intimation and downtime management used to be the major challenges. Eserviz has greatly helped us cut down inefficiency in complaint intimation and provides valuable MIS reports for enforcing service level agreements with the vendors. We have saved a lot of time and money
-	Mr. Adivarahan Director, Acris Informatics

A Few Satisfied Customers:

Abu Systems	Electro Care	Electronics Service (philips)	Inertia Retail Solutions	Vignesh Engineering

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